Waitly is a frictionless browser-based queue system that eliminates the need for apps, complex setups, or stressful customer experiences.

This smart queue management solution works entirely through web browsers, making it instantly accessible on any device. Customers simply scan a QR code at your entrance and join the queue in under 10 seconds with just their name and party size.

The system excels at creating exceptional customer experiences with zero technical friction. Real-time position tracking keeps guests informed with a friendly interface, while they can optionally view others in line for transparency. Staff get a clean admin dashboard to manage the entire queue at a glance.

Communication happens seamlessly through the platform with individual messaging capabilities. Send updates, notifications, and personalized messages to guests without relying on WhatsApp or SMS services. The interface automatically adapts to browser language settings, perfect for tourist-heavy locations.

Privacy drives every design decision. No long-term data storage, no account creation, no email requirements. Queue entries automatically expire when completed, ensuring customer information stays secure.

The system works flawlessly across all devices and browsers without installations or SDKs. On-page banners and optional persistent reminders prevent customers from losing their place if they navigate away.

Core features remain completely free until you decide to upgrade, making it accessible for businesses of any size to transform their walk-in experience.

Features

• QR Code Entry: Quick 10-second queue joining through QR code scanning with minimal information required
• Real-Time Updates: Live position tracking with a friendly interface and optional visibility of other queue members
• Admin Dashboard: Complete queue management with tap-to-notify, seat, remove, or message functionality
• Multilingual Support: Automatic interface language detection based on browser settings for international customers
• Privacy-First Design: No data storage, accounts, or emails required, with automatic entry expiration
• Universal Compatibility: Works on any device or browser without apps, downloads, or technical setup