Voria

What is Voria?

Voria is a helpdesk platform built for e-commerce brands, specifically designed for Shopify stores. It helps manage customer conversations, orders, and support from one place

What are the key features of Voria?

• Assign tickets, reply with macros, and close faster without switching tabs

• Tag conversations to filter, prioritize, and route, ensuring the team knows what needs attention first

• View customer's full Shopify history, including orders, spend, refunds, and chargebacks, without leaving the ticket

• Track support performance over time with reports on conversations, resolutions, and response times

Who is Voria best for?

• E-commerce brands using Shopify

• Small to medium-sized businesses looking for a simple helpdesk solution

• Teams seeking to streamline their customer support workflow

What are the pros and limitations of Voria?

• Pros: Saves time by providing a single inbox for all support emails; Improves response times with macros and labels; Enhances team collaboration with internal notes and tagging

• Limitations: The free plan is limited to 100 conversations per month

Frequently asked questions about Voria

Is there a free plan?

Yes, the free plan includes up to 100 conversations per month, unlimited team seats, macros, labels, and full Shopify integration

How does the Shopify integration work?

You connect your Shopify store from settings, and every conversation automatically pulls up the matching customer's orders, spend, refunds, and history