Voria
The helpdesk platform built for e-commerce brands. Manage customer conversations, orders, and support from one place.
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Overview
Voria is a helpdesk platform for e-commerce brands to manage customer conversations and support
It provides a single inbox for all support emails with full Shopify context, allowing for efficient ticket assignment, response, and resolution
Details
Key Features
- Assign tickets, reply with macros, and close faster without switching tabs
- Tag conversations to filter, prioritize, and route, ensuring the team knows what needs attention first
- View customer's full Shopify history, including orders, spend, refunds, and chargebacks, without leaving the ticket
- Track support performance over time with reports on conversations, resolutions, and response times
Best For
- E-commerce brands using Shopify
- Small to medium-sized businesses looking for a simple helpdesk solution
- Teams seeking to streamline their customer support workflow
Pros
- Saves time by providing a single inbox for all support emails
- Improves response times with macros and labels
- Enhances team collaboration with internal notes and tagging
Limitations
- The free plan is limited to 100 conversations per month
Read full editorial notes
What is Voria?
Voria is a helpdesk platform built for e-commerce brands, specifically designed for Shopify stores. It helps manage customer conversations, orders, and support from one place
What are the key features of Voria?
Assign tickets, reply with macros, and close faster without switching tabs
Tag conversations to filter, prioritize, and route, ensuring the team knows what needs attention first
View customer's full Shopify history, including orders, spend, refunds, and chargebacks, without leaving the ticket
Track support performance over time with reports on conversations, resolutions, and response times
Who is Voria best for?
E-commerce brands using Shopify
Small to medium-sized businesses looking for a simple helpdesk solution
Teams seeking to streamline their customer support workflow
What are the pros and limitations of Voria?
Pros: Saves time by providing a single inbox for all support emails; Improves response times with macros and labels; Enhances team collaboration with internal notes and tagging
Limitations: The free plan is limited to 100 conversations per month
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